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1 Antony J. DiBella (1994) "The Learning Organization: A Concept of being or becoming?" paper presented at Eastern Academy of Management, Albany, New York, May.

2 David Garvin (1993) "Building a Learning Organization," Harvard Business Review, July-August, pgs. 78-91.

3 Chris Argyris, Putnam, R. and D. M. Smith (1990), Action Science, Jossey-Bass, San Francisco, CA. pages 8-9.

4 Valerie R. Yow (1994)=Recording Oral History, A practical guide for social scientists, Sage Publications.

5 John Van Maanen (1988) Tales of the Field University of Chicago Press: Chicago. pages 136-138.