1 Electro Components is a pseudonym. All
company and individuals names have be disguised to provide confidentiality and
anonymity to the company and individuals who were part of this research
project.
2 OLC Project Manager B replaced the previous project manager midway through the project. A change in project managers also presented challenges to EC in the way in which the project progressed.
3 see Beer, M., Eisenstat, R. A., and Spector, B. (1990), "Why Change Programs don't Produce Change", Harvard Business Review, November-December, pp. 158-166.
4 Although the functional identity and responsibility of management team members is not provided in the rest of the document, in this chapter the vice president of quality [VP of Q] is identified due to the relevance of the position in the context of events.