The Learning Initiative at the AutoCo Epsilon Program, 1991-1994

George Roth
Art Kleiner
Center for Organizational Learning
MIT Sloan School of Management
30 Memorial Drive
Cambridge, MA 02139
May 8, 1996

Several Excerpts of "The Learning Initiative at the AutoCo Epsilon Program, 1991-1994" are presented below. You can obtain the entire document by completing an order form

Abbreviated Table of Contents

• The Learning History Disclaimer
  
• Facilitation Guidelines: Learning History Dissemination Workshop
• Forward
  
• Executive Summary
  
• Full Table of Contents
  
• Preface
  
• Chronology

Origins of Epsilon's Learning Project

Theme 1: Hard results, soft concerns

• Learning in the core team (Jan. 1992 - Sept. 1992)
  
  • Sidebar: What are systems archetypes?
  • Sidebar: What are the "ladder of inference" and "left-hand column"?
  • Sidebar: What are "affinity diagrams" (K.J.'s)?
  • Sidebar: Problem solutions, versus problem articulation
• The system map (Learning Team Meeting, August, 1992)
  
  • Sidebar: The core team's view of "parts behind schedule"
  • Sidebar: "Content leaders" and "process leaders"?
• The transition to openness
  
• Creating the atmosphere of trust and cooperation
  • A mandate that "bearing bad tidings" would be safe
  • Ongoing sharing of information and perspective
  • A culture of greater inclusiveness
  • Deliberate encouragement of informality and friendship
  • A mindset that "no one has all the answers"
• Behavioral versus technical: a zero-sum game?
  
• The dilemma of integrating process and engineering knowledge
  

Epsilon's Noticeable Results, 1991-1994

Appendix: Some initial questions for group discussions prior to moving forward with learning initiatives

Full text for printing

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