Appendix: Some initial questions for group discussions prior to moving forward with learning initiatives
This learning history presents a story of what happened in the Epsilon Program. It also provides a context for considering important issues which surface as business organizations undertake explicit learning efforts. Provided below are four questions applicable to what happened with Epsilon, which can also be taken as a starting point for management teams considering either leading or supporting process innovation efforts:
- How have the approaches taken by the Epsilon team added value to the
traditional product development process? Can whatever value-added there was be
recognized and accounted for by existing vehicle program metrics?
- Which methods and techniques used by this team can be transferred and used
by
other program teams? How do these tools get used to provide early improvement
results ("quick hits")?
- Which methods and techniques require longer term investments to produce
improved results? How does the value-added of "quick hits" compare with those
produced by longer term investments?
- What action steps and resource commitments are necessary to achieve visible
improvement results on both a quick and a long-term basis in other parts of
large organizations?
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